I have the TomTom XL ***SE. Bottom Line: DO NOT...
A TomTom customer review by GetHuman user ~WVUMountaineer from November 6th, 2017
Background on ~WVUMountaineer's case
GetHuman: ~WVUMountaineer - can you tell our other TomTom customers when your case took place?
~WVUMountaineer: Yes. It was morning, on October 31st.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows ~WVUMountaineer a list of common TomTom problems)
~WVUMountaineer: "Warranty claim" was why I was trying to contact.
~WVUMountaineer's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WVUMountaineer: I have the TomTom XL ***SE. Bottom Line: DO NOT PURCHASE A TOMTOM. This was the biggest waste of money I have ever experienced. I am giving it away. I will never purchase one of these units again. The customer service team was helpful, but the email exchange was so canned and it was the same sentences repeated over and over* they would just fix the canned response according to the issue. I suggest Garmin any day over tomtom. Garmin also has free lifetime map updates, and a much better operating system. Completely Unsatisfied.
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
~WVUMountaineer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WVUMountaineer: I'd give them a three out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
~WVUMountaineer: For that I would say four out of five.
GetHuman: And finally- any advice for other TomTom customers?
~WVUMountaineer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WVUMountaineer taken from his TomTom customer service problem that occurred on October 31st, 2017.