TomTom: Ivan was a great help, got me up and running an...
A TomTom customer review by GetHuman user GetHuman-398213 from November 20th, 2017
Background on GetHuman-398213's case
GetHuman: GetHuman-398213 - can you tell our other TomTom customers when your case took place?
GetHuman-398213: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-398213 a list of common TomTom problems)
GetHuman-398213: "Where to buy" was why I was trying to contact.
GetHuman-398213's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-398213: Ivan was a great help, got me up and running and was very patient and clear and was able to help me. I'm using a Mac and that was no problem.
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
GetHuman-398213: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-398213: I'd give them a five out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
GetHuman-398213: For that I would say three out of five.
GetHuman: And finally- any advice for other TomTom customers?
GetHuman-398213: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-398213 taken from his TomTom customer service problem that occurred on November 16th, 2017.