TomTom: No one was there to answer the customer support...
A TomTom customer review by GetHuman user GetHuman-338843 from November 23rd, 2017
Background on GetHuman-338843's case
GetHuman: GetHuman-338843 - can you tell our other TomTom customers when your case took place?
GetHuman-338843: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-338843 a list of common TomTom problems)
GetHuman-338843: "Technical support" was why I was trying to contact.
GetHuman-338843's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-338843: No one was there to answer the customer support number. Now I must wait until tomorrow and miss the TOM TOM map deal. Since I never did this before, I wanted to know if I bought the product now, could I download it at another time?
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
GetHuman-338843: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-338843: I'd give them a two out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
GetHuman-338843: For that I would say one out of five.
GetHuman: And finally- any advice for other TomTom customers?
GetHuman-338843: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-338843 taken from his TomTom customer service problem that occurred on November 14th, 2017.