TomTom explained there was an outage with their...
A TomTom customer review by GetHuman user ~Bry from November 15th, 2017
Background on ~Bry's case
GetHuman: ~Bry - can you tell our other TomTom customers when your case took place?
~Bry: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows ~Bry a list of common TomTom problems)
~Bry: "Where to buy" was why I was trying to contact.
~Bry's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bry: TomTom explained there was an outage with their Live Service and were working hard to resolve it. At least I know that my device and account appear ok. They were very helpful and courteous and gave links to their website for problem solving.
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
~Bry: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bry: I'd give them a two out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
~Bry: For that I would say five out of five.
GetHuman: And finally- any advice for other TomTom customers?
~Bry: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bry taken from his TomTom customer service problem that occurred on November 11th, 2017.