TomTom: Your told to wait for a replacement device, the...
A TomTom customer review by GetHuman user ~Alan from November 13th, 2017
Background on ~Alan's case
GetHuman: ~Alan - can you tell our other TomTom customers when your case took place?
~Alan: Yup. It was late at night, on November 7th.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows ~Alan a list of common TomTom problems)
~Alan: "Technical support" was why I was trying to contact.
~Alan's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alan: Your told to wait for a replacement device, then send defective back. Called to get tracking *, and the say you have to send your device first, then they willl send new one back. Waited for over ** mins for supervisor to be unhelpful. All calls goto MEXICO. No wonder.
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
~Alan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alan: I'd give them a two out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
~Alan: For that I would say three out of five.
GetHuman: And finally- any advice for other TomTom customers?
~Alan: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alan taken from his TomTom customer service problem that occurred on November 7th, 2017.