TomTom: should have been a no-brainer about applying a...
A TomTom customer review by GetHuman user ~extremely dissatisfied from November 2nd, 2017
Background on ~extremely dissatisfied's case
GetHuman: ~extremely dissatisfied - can you tell our other TomTom customers when your case took place?
~extremely dissatisfied: Yes I can. It was afternoon, on October 27th.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows ~extremely dissatisfied a list of common TomTom problems)
~extremely dissatisfied: "Returns" was why I was trying to contact.
~extremely dissatisfied's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~extremely dissatisfied: should have been a no-brainer about applying a $** off coupon. have spent hours and been told all sorts of ridiculous and inconsistent things, been assured things were rectified when not--a nightmare with a few very rude reps
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
~extremely dissatisfied: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~extremely dissatisfied: I'd give them a four out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
~extremely dissatisfied: For that I would say one out of five.
GetHuman: And finally- any advice for other TomTom customers?
~extremely dissatisfied: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~extremely dissatisfied taken from his TomTom customer service problem that occurred on October 27th, 2017.