Tomtom.com: I asked for someone to contact me to connect to...
A Tomtom.com customer review by GetHuman user GetHuman-348148 from November 26th, 2017
Background on GetHuman-348148's case
GetHuman: GetHuman-348148 - can you tell our other Tomtom.com customers when your case took place?
GetHuman-348148: Yup. It was late at night, on November 19th.
GetHuman: Did you reach out to Tomtom.com, and if so, how?
GetHuman: And which of these common Tomtom.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-348148 a list of common Tomtom.com problems)
GetHuman-348148: "Cancel order" was why I was trying to call.
GetHuman-348148's review of Tomtom.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Tomtom.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-348148: I asked for someone to contact me to connect to my computer remotely to fix my problem. I was assured it would be escalated to receive a call in ** min. It never happened.
GetHuman: Let's quantify your experience contacting Tomtom.com. On a scale of 1 to 5, how easy is it go get help on a Tomtom.com problem?
GetHuman-348148: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-348148: I'd give them a one out of five on communication.
GetHuman: And what about Tomtom.com's ability to quickly and effectively address your problem?
GetHuman-348148: For that I would say four out of five.
GetHuman: And finally- any advice for other Tomtom.com customers?
GetHuman-348148: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Tomtom.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-348148 taken from his Tomtom.com customer service problem that occurred on November 19th, 2017.