Tonerboss.com: Re: Order * ***** *******: *st time customer...
A Tonerboss.com customer review by GetHuman user ~disappointedPAdoc from November 14th, 2017
Background on ~disappointedPAdoc's case
GetHuman: ~disappointedPAdoc - can you tell our other Tonerboss.com customers when your case took place?
~disappointedPAdoc: Yup. It was evening, on November 7th.
GetHuman: Did you reach out to Tonerboss.com, and if so, how?
GetHuman: And which of these common Tonerboss.com customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointedPAdoc a list of common Tonerboss.com problems)
~disappointedPAdoc: "Overcharge/Strange charge" was why I was trying to call.
~disappointedPAdoc's review of Tonerboss.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Tonerboss.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointedPAdoc: Re: Order * ***** *******: *st time customer: I ordered a * color multipac toner for Dell printer. Plus a *th, black, to get "free shipping", which the order taker thoughtfully suggested. * Order came today, Feb. **. YIKES!! FIVE BLACK cartridges (I needed a magenta)!*So, I STILL can't use my printer, now, for another week :(* I called..twice...one line I held on ** min, while a voice kept repeating "U R *st in line, & your call will be answered by the next available representative. T.Y. for your patience." I then called on the ***-***-**** line...same thing. I hung up again, this time after * min! * I got your company on line, when I hit "Dell printer cartridges", was reassured that you were first class outfit...albeit not Dell (no misrepresentation). But....I have an ill feeling, and am cancelling order. Please send pre-paid carton, so I can send backto you the * BLACK cartridges I do not trust. * Thank you,* Harold J. Goldfarb, M.D.* ***-***-****
GetHuman: Let's quantify your experience contacting Tonerboss.com. On a scale of 1 to 5, how easy is it go get help on a Tonerboss.com problem?
~disappointedPAdoc: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointedPAdoc: I'd give them a five out of five on communication.
GetHuman: And what about Tonerboss.com's ability to quickly and effectively address your problem?
~disappointedPAdoc: For that I would say five out of five.
GetHuman: And finally- any advice for other Tonerboss.com customers?
~disappointedPAdoc: Call them early in the day or late. Don't forget any personal or account information you might need for Tonerboss.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointedPAdoc taken from his Tonerboss.com customer service problem that occurred on November 7th, 2017.