Toronto Hydro Electric: You get through to someone quickly but they are...
A Toronto Hydro Electric customer review by GetHuman user ~Tara from November 12th, 2017
Background on ~Tara's case
GetHuman: ~Tara - can you tell our other Toronto Hydro Electric customers when your case took place?
~Tara: Yes. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Toronto Hydro Electric, and if so, how?
GetHuman: And which of these common Toronto Hydro Electric customer issues best describes the reason you wanted to talk to them?
(Shows ~Tara a list of common Toronto Hydro Electric problems)
~Tara: "Change appointment" was why I was trying to call.
~Tara's review of Toronto Hydro Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Toronto Hydro Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tara: You get through to someone quickly but they are not necessarily helpful. I was calling about having my substantial deposit credited. I got excuses as to why I'd have to wait months for my money back and when I tried to escalate, I was told a supervisor would have to call me back. I called a second time and after much frustration, finally got a resolution. But in short, I'm left feeling unsatisfied and aggravated. You have no alternatives and they don't care about customer service.
GetHuman: Let's quantify your experience contacting Toronto Hydro Electric. On a scale of 1 to 5, how easy is it go get help on a Toronto Hydro Electric problem?
~Tara: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tara: I'd give them a one out of five on communication.
GetHuman: And what about Toronto Hydro Electric's ability to quickly and effectively address your problem?
~Tara: For that I would say one out of five.
GetHuman: And finally- any advice for other Toronto Hydro Electric customers?
~Tara: Call them early in the day or late. Don't forget any personal or account information you might need for Toronto Hydro Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tara taken from his Toronto Hydro Electric customer service problem that occurred on November 7th, 2017.
Toronto Hydro Electric
2.00 of 5 stars | 1 reviews
~Tara's Toronto Hydro Electric Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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