Toshiba: I call with a problem that the tech could not h...
A Toshiba customer review by GetHuman user ~mad as hell from November 26th, 2017
Background on ~mad as hell's case
GetHuman: ~mad as hell - can you tell our other Toshiba customers when your case took place?
~mad as hell: Yes I can. It was afternoon, on November 24th.
GetHuman: Did you reach out to Toshiba, and if so, how?
GetHuman: And which of these common Toshiba customer issues best describes the reason you wanted to talk to them?
(Shows ~mad as hell a list of common Toshiba problems)
~mad as hell: "Account Access" was why I was trying to call.
~mad as hell's review of Toshiba customer service
GetHuman: So how would you sum up your experience for GetHuman's Toshiba customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad as hell: I call with a problem that the tech could not help me with i ask to speak to a supervisor i was told he was on another line and it would be an hour before i could speak to them i then ask to speak to someone in retention the supervisor could speak to me then i was told by the supervisor i only have ** day to file a claim on a laptop that have a bad port in it the laptop is only * months old and have a year warranty. but the warranty will not cover the port after ** days and i ask where was that wrote in the warranty i was told it was not that best buy should have it up in their store. worst company in the world to deal with never again....... it been over * hour and Im still on hold
GetHuman: Let's quantify your experience contacting Toshiba. On a scale of 1 to 5, how easy is it go get help on a Toshiba problem?
~mad as hell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad as hell: I'd give them a one out of five on communication.
GetHuman: And what about Toshiba's ability to quickly and effectively address your problem?
~mad as hell: For that I would say one out of five.
GetHuman: And finally- any advice for other Toshiba customers?
~mad as hell: Call them early in the day or late. Don't forget any personal or account information you might need for Toshiba to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad as hell taken from his Toshiba customer service problem that occurred on November 24th, 2017.