Toshiba: Really poor customer service for the second tim...
A Toshiba customer review by GetHuman user ~Scooter Earl from November 16th, 2017
Background on ~Scooter Earl's case
GetHuman: ~Scooter Earl - can you tell our other Toshiba customers when your case took place?
~Scooter Earl: Yes. It was late at night, on November 11th.
GetHuman: Did you reach out to Toshiba, and if so, how?
GetHuman: And which of these common Toshiba customer issues best describes the reason you wanted to talk to them?
(Shows ~Scooter Earl a list of common Toshiba problems)
~Scooter Earl: "Returns" was why I was trying to call.
~Scooter Earl's review of Toshiba customer service
GetHuman: So how would you sum up your experience for GetHuman's Toshiba customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scooter Earl: Really poor customer service for the second time. Toshiba laptop repair does not care about its customers.
GetHuman: Let's quantify your experience contacting Toshiba. On a scale of 1 to 5, how easy is it go get help on a Toshiba problem?
~Scooter Earl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scooter Earl: I'd give them a one out of five on communication.
GetHuman: And what about Toshiba's ability to quickly and effectively address your problem?
~Scooter Earl: For that I would say two out of five.
GetHuman: And finally- any advice for other Toshiba customers?
~Scooter Earl: Call them early in the day or late. Don't forget any personal or account information you might need for Toshiba to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scooter Earl taken from his Toshiba customer service problem that occurred on November 11th, 2017.