Toshiba: WAS ON THE PHONE WITH THE TECH PERSON FROM INDI...
A Toshiba customer review by GetHuman user ~k from November 26th, 2017
Background on ~k's case
GetHuman: ~k - can you tell our other Toshiba customers when your case took place?
~k: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Toshiba, and if so, how?
GetHuman: And which of these common Toshiba customer issues best describes the reason you wanted to talk to them?
(Shows ~k a list of common Toshiba problems)
~k: "Complaint" was why I was trying to call.
~k's review of Toshiba customer service
GetHuman: So how would you sum up your experience for GetHuman's Toshiba customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~k: WAS ON THE PHONE WITH THE TECH PERSON FROM INDIA OR SOME ASIA COUNTRY FOR ** MIN AND AFTER SCANNING MY COMPUTER FOR ISSUES ON MY EMAIL ACCOUNT APP NOT WORKING AND PUTING ME ON HOLD AND TO LET ME KNOW A LEVEL TECH * WAS GOING TO HELP ME SOLVE THE ISSUES, HE CLEVERLY TYPED ON THE SCREEN A WARRANTY PRICE I WOULD HAVE TO PURCHASE IN ORDER TO GO FURTHER TO RESOLVE THIS!! ARE YOU KIDDINGG ME?? I PLAINLY TOLD HIM HE SHOULD HAVE TOLD ME THIS BEFORE WE WERR ON THE PHONE ALL THAT TIME AND IT WAS A SALES TACTIC. I WAS HIGLY PISSED!!! THE NERVE AND UNPROFFESSIONALISM OF THIS TACTIC* THATS NOT TECH SUPPORT ITS SALES!THEN YOU CANT GET A HOLD OF SOMEONE AT TOSHIBA TO COMPLAIN. BTW THIS GUY TOLD ME NOTHING IS FREE IN LIFE..! I TOLD HIM REALLY? AND THAT NO ONE COMMUNICATES CLEARLY OR HONESLTY ANYMORE BECAUSE ITS ALL ABOUT THE $ AND HES AND EXAMPLE.*WAIST OF MY MORNING!!!!!!!!!!!!!!!!*
GetHuman: Let's quantify your experience contacting Toshiba. On a scale of 1 to 5, how easy is it go get help on a Toshiba problem?
~k: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~k: I'd give them a four out of five on communication.
GetHuman: And what about Toshiba's ability to quickly and effectively address your problem?
~k: For that I would say five out of five.
GetHuman: And finally- any advice for other Toshiba customers?
~k: Call them early in the day or late. Don't forget any personal or account information you might need for Toshiba to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~k taken from his Toshiba customer service problem that occurred on November 23rd, 2017.