Town Sports International: The entire gym is horrible, not just trying to...
A Town Sports International customer review by GetHuman user ~mary from November 20th, 2017
Background on ~mary's case
GetHuman: ~mary - can you tell our other Town Sports International customers when your case took place?
~mary: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Town Sports International, and if so, how?
GetHuman: And which of these common Town Sports International customer issues best describes the reason you wanted to talk to them?
(Shows ~mary a list of common Town Sports International problems)
~mary: "Overcharge/Strange charge" was why I was trying to call.
~mary's review of Town Sports International customer service
GetHuman: So how would you sum up your experience for GetHuman's Town Sports International customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mary: The entire gym is horrible, not just trying to get them on the phone, PSC Philadelphia Market Street is DISGUSTING, the people that work there are horrible. Any gym is better than this one, DO NOT JOIN
GetHuman: Let's quantify your experience contacting Town Sports International. On a scale of 1 to 5, how easy is it go get help on a Town Sports International problem?
~mary: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mary: I'd give them a two out of five on communication.
GetHuman: And what about Town Sports International's ability to quickly and effectively address your problem?
~mary: For that I would say one out of five.
GetHuman: And finally- any advice for other Town Sports International customers?
~mary: Call them early in the day or late. Don't forget any personal or account information you might need for Town Sports International to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mary taken from his Town Sports International customer service problem that occurred on November 13th, 2017.