Toyota: My frame is completely broke on driver's side a...
A Toyota customer review by GetHuman user ~Jackson in WV from November 20th, 2017
Background on ~Jackson in WV's case
GetHuman: ~Jackson in WV - can you tell our other Toyota customers when your case took place?
~Jackson in WV: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Toyota, and if so, how?
GetHuman: And which of these common Toyota customer issues best describes the reason you wanted to talk to them?
(Shows ~Jackson in WV a list of common Toyota problems)
~Jackson in WV: "Returns" was why I was trying to call.
~Jackson in WV's review of Toyota customer service
GetHuman: So how would you sum up your experience for GetHuman's Toyota customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jackson in WV: My frame is completely broke on driver's side and cracked on passenger side - their reply was covered under recall but now expired to bad for us!!! This is horrible that a vehicle turning ** years old is junk and I have to still pay for it. I requested to speak with a higher up oh no there is no one. I will never buy or suggest a Toyota product again.
GetHuman: Let's quantify your experience contacting Toyota. On a scale of 1 to 5, how easy is it go get help on a Toyota problem?
~Jackson in WV: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jackson in WV: I'd give them a one out of five on communication.
GetHuman: And what about Toyota's ability to quickly and effectively address your problem?
~Jackson in WV: For that I would say five out of five.
GetHuman: And finally- any advice for other Toyota customers?
~Jackson in WV: Call them early in the day or late. Don't forget any personal or account information you might need for Toyota to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jackson in WV taken from his Toyota customer service problem that occurred on November 15th, 2017.