TracFone Wireless: Had to make two different calls to finally have...
A TracFone Wireless customer review by GetHuman user ~This finger wasn't made to pre from November 21st, 2017
Background on ~This finger wasn't made to pre's case
GetHuman: ~This finger wasn't made to pre - can you tell our other TracFone Wireless customers when your case took place?
~This finger wasn't made to pre: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~This finger wasn't made to pre a list of common TracFone Wireless problems)
~This finger wasn't made to pre: "Refund" was why I was trying to call.
~This finger wasn't made to pre's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~This finger wasn't made to pre: Had to make two different calls to finally have them decide that my phone was no good anymore. Less than two years and used about *,*** minutes, so it seems like early planned obsolescence, but at least the second guy seemed to know what he was doing.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~This finger wasn't made to pre: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~This finger wasn't made to pre: I'd give them a three out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~This finger wasn't made to pre: For that I would say two out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~This finger wasn't made to pre: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~This finger wasn't made to pre taken from his TracFone Wireless customer service problem that occurred on November 14th, 2017.