TracFone Wireless: I do not understand any of this I just bought a...
A TracFone Wireless customer review by GetHuman user ~ernesto gonzalez from November 25th, 2017
Background on ~ernesto gonzalez's case
GetHuman: ~ernesto gonzalez - can you tell our other TracFone Wireless customers when your case took place?
~ernesto gonzalez: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~ernesto gonzalez a list of common TracFone Wireless problems)
~ernesto gonzalez: "Refund" was why I was trying to call.
~ernesto gonzalez's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ernesto gonzalez: I do not understand any of this I just bought a new phone and wanted to transfer my minutes and days that I had on the old fhone and somebody messup my information and I can not get, tell me holw to get it
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~ernesto gonzalez: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ernesto gonzalez: I'd give them a three out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~ernesto gonzalez: For that I would say two out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~ernesto gonzalez: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ernesto gonzalez taken from his TracFone Wireless customer service problem that occurred on November 18th, 2017.