TracFone Wireless: I lost my phone and have tried to contact you s...
A TracFone Wireless customer review by GetHuman user GetHuman-280061 from November 22nd, 2017
Background on GetHuman-280061's case
GetHuman: GetHuman-280061 - can you tell our other TracFone Wireless customers when your case took place?
GetHuman-280061: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-280061 a list of common TracFone Wireless problems)
GetHuman-280061: "Recover Account" was why I was trying to call.
GetHuman-280061's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-280061: I lost my phone and have tried to contact you several times, wasting valuable hours. None of your telephone lines have a prompt to speak to a live agent. That is absolutely horrible and unacceptable. So I had to do trial and error choosing options to try to get someone on the line. I've talked to * of your agents in the last * days and none of them know enough to be of help. They just repeat a script which is even annoying. Please help me get another phone. Thank you. ***-***-****
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
GetHuman-280061: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-280061: I'd give them a four out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
GetHuman-280061: For that I would say one out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
GetHuman-280061: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-280061 taken from his TracFone Wireless customer service problem that occurred on November 18th, 2017.