TracFone Wireless: I received a promocode for renewal of airtime o...
A TracFone Wireless customer review by GetHuman user ~Rolf Voss from November 20th, 2017
Background on ~Rolf Voss's case
GetHuman: ~Rolf Voss - can you tell our other TracFone Wireless customers when your case took place?
~Rolf Voss: Sure. It was late at night, on November 18th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Rolf Voss a list of common TracFone Wireless problems)
~Rolf Voss: "Pay bill" was why I was trying to call.
~Rolf Voss's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rolf Voss: I received a promocode for renewal of airtime offering me *** mins when I buy a ** mins card. When I bought the card I only received ** mins despite the promo code *****. When I telephoned customer service I used up another ** mins. almost all just waiting. Then I was promised that someone would phone me back. That never happenend. When I phone again a few minutes ago, I was cut off.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Rolf Voss: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rolf Voss: I'd give them a one out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Rolf Voss: For that I would say four out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Rolf Voss: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rolf Voss taken from his TracFone Wireless customer service problem that occurred on November 18th, 2017.