TracFone Wireless: I talked with a man and told him my problem, I...
A TracFone Wireless customer review by GetHuman user ~Lois Laedlein from November 25th, 2017
Background on ~Lois Laedlein's case
GetHuman: ~Lois Laedlein - can you tell our other TracFone Wireless customers when your case took place?
~Lois Laedlein: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Lois Laedlein a list of common TracFone Wireless problems)
~Lois Laedlein: "Refund" was why I was trying to call.
~Lois Laedlein's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lois Laedlein: I talked with a man and told him my problem, I had activated the phone and it worked for awhile, then said no service. He told me to take the SIM card out, which I did and then put it back in. The phone kept saying insert SIM. It never worked again. He hung up on me. I called back. I am ** years old. What went wrong? Very poor service. Not easy to set up.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Lois Laedlein: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lois Laedlein: I'd give them a one out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Lois Laedlein: For that I would say four out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Lois Laedlein: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lois Laedlein taken from his TracFone Wireless customer service problem that occurred on November 17th, 2017.