TracFone Wireless: was not given promo code credit of $**.** off y...
A TracFone Wireless customer review by GetHuman user ~Retired and Broke from November 26th, 2017
Background on ~Retired and Broke's case
GetHuman: ~Retired and Broke - can you tell our other TracFone Wireless customers when your case took place?
~Retired and Broke: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Retired and Broke a list of common TracFone Wireless problems)
~Retired and Broke: "Cancel service" was why I was trying to call.
~Retired and Broke's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Retired and Broke: was not given promo code credit of $**.** off year phone card. Was charged regular price. Tried to get customer service with no luck. Waited ** then was disconnected. Waited again for over ** minutes with no one picking up. They wait for you to give up. So Buyer be where when you buy Tracfone. As long as you don't have a problem then the phone is OK. But Lord help you if you have a problem. Why can't you talk to someone here in the USA*
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Retired and Broke: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Retired and Broke: I'd give them a one out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Retired and Broke: For that I would say five out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Retired and Broke: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Retired and Broke taken from his TracFone Wireless customer service problem that occurred on November 16th, 2017.