TracFone Wireless: I would change to another company if I did not...

A TracFone Wireless customer review by GetHuman user GetHuman-372565 from November 23rd, 2017

Background on GetHuman-372565's case

GetHuman: GetHuman-372565 - can you tell our other TracFone Wireless customers when your case took place?
GetHuman-372565: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman-372565: I used the 800-867-7183 number I found for on the GetHuman TracFone Wireless customer phone number page I was on: TracFone Wireless Customer Service Phone Number
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-372565 a list of common TracFone Wireless problems)
GetHuman-372565: "Device Support" was why I was trying to call.

GetHuman-372565's review of TracFone Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-372565: I would change to another company if I did not have so many minutes.*I do know how they stay in business.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
GetHuman-372565: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-372565: I'd give them a five out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
GetHuman-372565: For that I would say five out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
GetHuman-372565: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-372565 taken from his TracFone Wireless customer service problem that occurred on November 14th, 2017.

TracFone Wireless

2.66 of 5 stars | 1010 reviews

GetHuman-372565's TracFone Wireless Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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