TracFone Wireless: Phone picked up immediately, tracfone agent und...
A TracFone Wireless customer review by GetHuman user ~His Excellence from November 20th, 2017
Background on ~His Excellence's case
GetHuman: ~His Excellence - can you tell our other TracFone Wireless customers when your case took place?
~His Excellence: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~His Excellence a list of common TracFone Wireless problems)
~His Excellence: "Account access" was why I was trying to call.
~His Excellence's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~His Excellence: Phone picked up immediately, tracfone agent understood the problem and worked through it, arrived at a conclusion. Good work.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~His Excellence: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~His Excellence: I'd give them a four out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~His Excellence: For that I would say three out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~His Excellence: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~His Excellence taken from his TracFone Wireless customer service problem that occurred on November 17th, 2017.