TracFone Wireless: They did help with the initial problem which wa...
A TracFone Wireless customer review by GetHuman user ~Ridgeback from November 26th, 2017
Background on ~Ridgeback's case
GetHuman: ~Ridgeback - can you tell our other TracFone Wireless customers when your case took place?
~Ridgeback: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Ridgeback a list of common TracFone Wireless problems)
~Ridgeback: "Service problem" was why I was trying to call.
~Ridgeback's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ridgeback: They did help with the initial problem which was failure to activate, but apparently they robbed me of half the minutes that were on my old phone. Since there is no way for me to prove how many were on there (I did not take a picture) I had to eat the cost of almost *** minutes.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Ridgeback: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ridgeback: I'd give them a five out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Ridgeback: For that I would say three out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Ridgeback: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ridgeback taken from his TracFone Wireless customer service problem that occurred on November 23rd, 2017.