TracFone Wireless: second call trying to get phone activated. Did...
A TracFone Wireless customer review by GetHuman user ~too tall from November 21st, 2017
Background on ~too tall's case
GetHuman: ~too tall - can you tell our other TracFone Wireless customers when your case took place?
~too tall: Yeah. It was late at night, on November 20th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~too tall a list of common TracFone Wireless problems)
~too tall: "Lost or Stolen Phone" was why I was trying to call.
~too tall's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~too tall: second call trying to get phone activated. Did as instructed the first time did not work had to answer all the ? again to b told I just need to activate the phone try again. Tried again still nt activating if it does not activate on the next try in * hr as instructed I will call back and this time I will want to talk with someone who can get the job done
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~too tall: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~too tall: I'd give them a five out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~too tall: For that I would say five out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~too tall: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~too tall taken from his TracFone Wireless customer service problem that occurred on November 20th, 2017.