Tracfone: FranCophone has very outdated troubleshooting t...

A Tracfone customer review by GetHuman user ~tmobile from November 27th, 2017

Background on ~tmobile's case

GetHuman: ~tmobile - can you tell our other Tracfone customers when your case took place?
~tmobile: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Tracfone, and if so, how?
~tmobile: I used the 800-378-9575 number I found for on the GetHuman Tracfone customer phone number page I was on: Tracfone Customer Service Phone Number
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
(Shows ~tmobile a list of common Tracfone problems)
~tmobile: "Recover Account" was why I was trying to call.

~tmobile's review of Tracfone customer service

GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tmobile: FranCophone has very outdated troubleshooting tools, and slow computers.*When agent goes through his check list, without resolving, he gives you a "ticket number", and says to call back in ** hours, to give them time to study the problem.*I think it is all bull!
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
~tmobile: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tmobile: I'd give them a five out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
~tmobile: For that I would say three out of five.
GetHuman: And finally- any advice for other Tracfone customers?
~tmobile: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tmobile taken from his Tracfone customer service problem that occurred on November 19th, 2017.


2.66 of 5 stars | 1010 reviews

~tmobile's Tracfone Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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