Tracfone: I do not understand any of this I just bought a...

A Tracfone customer review by GetHuman user ~ernesto gonzalez from November 25th, 2017

Background on ~ernesto gonzalez's case

GetHuman: ~ernesto gonzalez - can you tell our other Tracfone customers when your case took place?
~ernesto gonzalez: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Tracfone, and if so, how?
~ernesto gonzalez: I used the 800-378-9575 number I found for on the GetHuman Tracfone customer phone number page I was on: Tracfone Customer Service Phone Number
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
Shows ~ernesto gonzalez a list of common Tracfone problems
~ernesto gonzalez: "Refund" was why I was trying to call.

~ernesto gonzalez's review of Tracfone customer service

GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ernesto gonzalez: I do not understand any of this I just bought a new phone and wanted to transfer my minutes and days that I had on the old fhone and somebody messup my information and I can not get, tell me holw to get it
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
~ernesto gonzalez: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ernesto gonzalez: I'd give them a three out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
~ernesto gonzalez: For that I would say two out of five.
GetHuman: And finally- any advice for other Tracfone customers?
~ernesto gonzalez: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ernesto gonzalez taken from his Tracfone customer service problem that occurred on November 18th, 2017.

Tracfone

2.66 of 5 stars | 1010 reviews
Tracfone ReviewsTracfone's Phone NumberAll Tracfone contact infoGeneral Tracfone customer service info
~ernesto gonzalez's Tracfone Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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