Tracfone: My phone deactivated due to non use. I called t...
A Tracfone customer review by GetHuman user ~pissedoff from November 26th, 2017
Background on ~pissedoff's case
GetHuman: ~pissedoff - can you tell our other Tracfone customers when your case took place?
~pissedoff: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Tracfone, and if so, how?
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
(Shows ~pissedoff a list of common Tracfone problems)
~pissedoff: "Complaint" was why I was trying to call.
~pissedoff's review of Tracfone customer service
GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissedoff: My phone deactivated due to non use. I called tracfone yesterday and they said just pick up a card with minutes , call us back and we will reactivate and give you a new phone number, fine. Pick up a card, scratch off the pin, call tracfone now they are telling me that the SIM card is no good and I cannot reactivate my card without one and Im leaving on a trip with my elderly*sick dad in two days and am stuck without service. Very upset I was given false information yesterday.
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
~pissedoff: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissedoff: I'd give them a four out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
~pissedoff: For that I would say three out of five.
GetHuman: And finally- any advice for other Tracfone customers?
~pissedoff: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissedoff taken from his Tracfone customer service problem that occurred on November 21st, 2017.