TransAmerica: Having a difficult time reaching a live custome...
Background on GetHuman114358's case
GetHuman: GetHuman114358 - can you tell our other TransAmerica customers when your case took place?
GetHuman114358: Yes. It was evening, on December 4th.
GetHuman: Did you reach out to TransAmerica, and if so, how?
GetHuman: And which of these common TransAmerica customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman114358 a list of common TransAmerica problems)
GetHuman114358: "Question" was why I was trying to call.
GetHuman114358's review of TransAmerica customer service
GetHuman: So how would you sum up your experience for GetHuman's TransAmerica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman114358: Having a difficult time reaching a live customer service rep, regarding my ** year-old Mother-in-law's long term care policy.
GetHuman: Let's quantify your experience contacting TransAmerica. On a scale of 1 to 5, how easy is it go get help on a TransAmerica problem?
GetHuman114358: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman114358: I'd give them a five out of five on communication.
GetHuman: And what about TransAmerica's ability to quickly and effectively address your problem?
GetHuman114358: For that I would say four out of five.
GetHuman: And finally- any advice for other TransAmerica customers?
GetHuman114358: Call them early in the day or late. Don't forget any personal or account information you might need for TransAmerica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman114358 taken from his TransAmerica customer service problem that occurred on December 4th, 2017.