TransAmerica: They think they own your money. The customer se...
A TransAmerica customer review by GetHuman user ~Eagles from November 25th, 2017
Background on ~Eagles's case
GetHuman: ~Eagles - can you tell our other TransAmerica customers when your case took place?
~Eagles: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to TransAmerica, and if so, how?
GetHuman: And which of these common TransAmerica customer issues best describes the reason you wanted to talk to them?
(Shows ~Eagles a list of common TransAmerica problems)
~Eagles: "Setup an account" was why I was trying to call.
~Eagles's review of TransAmerica customer service
GetHuman: So how would you sum up your experience for GetHuman's TransAmerica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eagles: They think they own your money. The customer service person, transfers the request to the department, that sends out the forms. She tells us that we will receive the form in *-** business days. We went through this in the Fall of **** and it took us a month to get our money.
GetHuman: Let's quantify your experience contacting TransAmerica. On a scale of 1 to 5, how easy is it go get help on a TransAmerica problem?
~Eagles: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eagles: I'd give them a four out of five on communication.
GetHuman: And what about TransAmerica's ability to quickly and effectively address your problem?
~Eagles: For that I would say one out of five.
GetHuman: And finally- any advice for other TransAmerica customers?
~Eagles: Call them early in the day or late. Don't forget any personal or account information you might need for TransAmerica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eagles taken from his TransAmerica customer service problem that occurred on November 18th, 2017.