TransUnion: After going thru the automated prompt the phone...
A TransUnion customer review by GetHuman user ~Frustrated customer from November 16th, 2017
Background on ~Frustrated customer's case
GetHuman: ~Frustrated customer - can you tell our other TransUnion customers when your case took place?
~Frustrated customer: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated customer a list of common TransUnion problems)
~Frustrated customer: "Account Access" was why I was trying to call.
~Frustrated customer's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated customer: After going thru the automated prompt the phone rang for about eight minutes before it made a horrible noise and then disconnected. This is the fourth time that this has happened. Awful customer service, will be going to my bank to stop future payments.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Frustrated customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated customer: I'd give them a five out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Frustrated customer: For that I would say two out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Frustrated customer: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated customer taken from his TransUnion customer service problem that occurred on November 12th, 2017.