TransUnion: Finance criminals, another way to steal your money.

A TransUnion customer review by GetHuman user GetHuman-joesil from November 29th, 2017

Background on GetHuman-joesil's case

GetHuman: GetHuman-joesil - can you tell our other TransUnion customers when your case took place?
GetHuman-joesil: Sure. It was late at night, on November 26th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman-joesil: I used the 800-916-8800 number I found for on the GetHuman TransUnion customer phone number page I was on: TransUnion Customer Service Phone Number
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-joesil a list of common TransUnion problems)
GetHuman-joesil: "Cancel Subscription" was why I was trying to call.

GetHuman-joesil's review of TransUnion customer service

GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-joesil: Finance criminals, another way to steal your money.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-joesil: Sort these comments by worst rating and you will see the truth about this company. The "supervisor" literally admitted that Transunion does NOT verify information given to them. They simply post it in hopes that it is correct and leave it us consumers to open a dispute if it is incorrect. Their dispute process is a joke. They will remove false information without telling you and then feed you BS when you ask about it. I am in the process of bringing these scumbags to court.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
GetHuman-joesil: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-joesil: I'd give them a five out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
GetHuman-joesil: For that I would say five out of five.
GetHuman: And finally- any advice for other TransUnion customers?
GetHuman-joesil: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-joesil taken from his TransUnion customer service problem that occurred on November 26th, 2017.

TransUnion

3.03 of 5 stars | 352 reviews

GetHuman-joesil's TransUnion Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like TransUnion, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with TransUnion in any way.

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