TransUnion: I called the customer service due to a problem...
A TransUnion customer review by GetHuman user ~candihartman1960 from November 19th, 2017
Background on ~candihartman1960's case
GetHuman: ~candihartman1960 - can you tell our other TransUnion customers when your case took place?
~candihartman1960: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~candihartman1960 a list of common TransUnion problems)
~candihartman1960: "Account Access" was why I was trying to call.
~candihartman1960's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~candihartman1960: I called the customer service due to a problem. I signed up on **** for a * day free trial and cancelled on *****. They charged my card for $**.** on ******. I called and explained that I cancelled online and they (* people) decided to fight with me and refused to refund my money. They claim that I did not sign in on the **th of December to cancel the service. This led to a lot of arguing and my becoming very upset as this charge caused an NSF of $**. I only want my money back, nothing else.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~candihartman1960: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~candihartman1960: I'd give them a five out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~candihartman1960: For that I would say two out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~candihartman1960: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~candihartman1960 taken from his TransUnion customer service problem that occurred on November 12th, 2017.