TransUnion: I was immediately helped with my request. And...
A TransUnion customer review by GetHuman user ~MiZina from November 18th, 2017
Background on ~MiZina's case
GetHuman: ~MiZina - can you tell our other TransUnion customers when your case took place?
~MiZina: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~MiZina a list of common TransUnion problems)
~MiZina: "Cancel Subscription" was why I was trying to call.
~MiZina's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MiZina: I was immediately helped with my request. And given instructions on what to do with my proof of payments. I had spoken to my Lenders and it was told to me that they report every ** days, which was not true. None of my payments was showing on my report and it showed "in collection". The Representative was very helpful. Now I just have to wait *-* days after I mail my proof to Trans Union for the investigation to be complete.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~MiZina: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MiZina: I'd give them a three out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~MiZina: For that I would say four out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~MiZina: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MiZina taken from his TransUnion customer service problem that occurred on November 11th, 2017.