TransUnion: **** them, i got up this morning to check my ba...
A TransUnion customer review by GetHuman user ~shawn meeker from November 22nd, 2017
Background on ~shawn meeker's case
GetHuman: ~shawn meeker - can you tell our other TransUnion customers when your case took place?
~shawn meeker: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~shawn meeker a list of common TransUnion problems)
~shawn meeker: "Account Access" was why I was trying to call.
~shawn meeker's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shawn meeker: **** them, i got up this morning to check my bank account and noticed a ** dollar overdraft fee because transunion charged me ** and some change. I had no idea what transunion was so i called and talked to * people, i explained i dont know what they do and that i did not set up any account with them, they told me since i already payed i can get my login info from them. i cancelled that account and asked for my money back to witch they repeated they can only give me my login info. wtf you people dont understand i didnt create an account with you but youll offer me to use it. **** off
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~shawn meeker: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shawn meeker: I'd give them a three out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~shawn meeker: For that I would say five out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~shawn meeker: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shawn meeker taken from his TransUnion customer service problem that occurred on November 19th, 2017.