TransUnion: I was trying to find out why I could not print...
A TransUnion customer review by GetHuman user ~Fed up with B.S. from November 17th, 2017
Background on ~Fed up with B.S.'s case
GetHuman: ~Fed up with B.S. - can you tell our other TransUnion customers when your case took place?
~Fed up with B.S.: Yes I can. It was late at night, on November 15th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed up with B.S. a list of common TransUnion problems)
~Fed up with B.S.: "Complaint" was why I was trying to call.
~Fed up with B.S.'s review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed up with B.S.: I was trying to find out why I could not print my credit report. I do not trust the mail and I wanted to print it out. The person could not speak one word of English. There are plenty of AMERICANS out of work who can speak ENGLISH.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Fed up with B.S.: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed up with B.S.: I'd give them a four out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Fed up with B.S.: For that I would say five out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Fed up with B.S.: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed up with B.S. taken from his TransUnion customer service problem that occurred on November 15th, 2017.