TransUnion: Knowledgable but poor customer service. Agent o...
A TransUnion customer review by GetHuman user ~boom shackalaka from October 29th, 2017
Background on ~boom shackalaka's case
GetHuman: ~boom shackalaka - can you tell our other TransUnion customers when your case took place?
~boom shackalaka: Yes I can. It was afternoon, on October 22nd.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~boom shackalaka a list of common TransUnion problems)
~boom shackalaka: "Question" was why I was trying to call.
~boom shackalaka's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~boom shackalaka: Knowledgable but poor customer service. Agent overtalked and interrupted. Problem was resolved but what a pain
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~boom shackalaka: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~boom shackalaka: I'd give them a one out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~boom shackalaka: For that I would say four out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~boom shackalaka: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~boom shackalaka taken from his TransUnion customer service problem that occurred on October 22nd, 2017.