TransUnion: Excellent resource--talked to an (outsourced, b...
A TransUnion customer review by GetHuman user ~Andy from November 27th, 2017
Background on ~Andy's case
GetHuman: ~Andy - can you tell our other TransUnion customers when your case took place?
~Andy: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Andy a list of common TransUnion problems)
~Andy: "Fix Credit History" was why I was trying to call.
~Andy's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Andy: Excellent resource--talked to an (outsourced, but what do you expect) representative within a minute, and he solved the problem
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Andy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Andy: I'd give them a three out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Andy: For that I would say two out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Andy: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Andy taken from his TransUnion customer service problem that occurred on November 20th, 2017.