TransUnion: The people manning the phone bank in India coul...
A TransUnion customer review by GetHuman user ~jayfra from November 1st, 2017
Background on ~jayfra's case
GetHuman: ~jayfra - can you tell our other TransUnion customers when your case took place?
~jayfra: Yup. It was morning, on October 24th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~jayfra a list of common TransUnion problems)
~jayfra: "Fix credit score" was why I was trying to call.
~jayfra's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jayfra: The people manning the phone bank in India could care less about getting your correct credit report. Their solution to correct something that they had done was to contact my creditors for the past ** years and get them to send credit information.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~jayfra: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jayfra: I'd give them a two out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~jayfra: For that I would say one out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~jayfra: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jayfra taken from his TransUnion customer service problem that occurred on October 24th, 2017.