Travelocity: I booked a flight from Singapore to America for...
A Travelocity customer review by GetHuman user ~splackk from November 5th, 2017
Background on ~splackk's case
GetHuman: ~splackk - can you tell our other Travelocity customers when your case took place?
~splackk: Sure. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~splackk a list of common Travelocity problems)
~splackk: "Refund My Booking" was why I was trying to call.
~splackk's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~splackk: I booked a flight from Singapore to America for April **-May ** of this year with my partner. Although there were various issues with airline delays on arrival, we were still upbeat- until we reached New York for our connection. As it turns out, the flight time had changed within the last ** hours, while we were on our flight from Singapore to Tokyo and had no time to check. At the time we arrived, they were already making boarding calls, and it was only by a miracle we managed to get on the flight after sprinting through the terminal. We were upset enough and arrived at our destination stressed beyond belief, then checked our mail to discover we had no notice of this change at all. ** HOURS LATER we finally got a message in letting us know the flight had changed and would be impossible to catch, so to contact travelocity immediately. I think that information would have been more helpful earlier. I mailed them back to let them know and added a request to please inform us earlier of any
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~splackk: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~splackk: I'd give them a five out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~splackk: For that I would say four out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~splackk: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~splackk taken from his Travelocity customer service problem that occurred on November 3rd, 2017.