Travelocity: I had reserved a ticket and something came up...
A Travelocity customer review by GetHuman user ~I HATE THEM from November 20th, 2017
Background on ~I HATE THEM's case
GetHuman: ~I HATE THEM - can you tell our other Travelocity customers when your case took place?
~I HATE THEM: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~I HATE THEM a list of common Travelocity problems)
~I HATE THEM: "Change Booking" was why I was trying to call.
~I HATE THEM's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I HATE THEM: I had reserved a ticket and something came up, It was still within **hrs to cancel it. They made me buy a ticket first to cancel the old one and then the wait started... Now that I need to cancel no one answers or they tell you that your not going to wait lo
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~I HATE THEM: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I HATE THEM: I'd give them a three out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~I HATE THEM: For that I would say two out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~I HATE THEM: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I HATE THEM taken from his Travelocity customer service problem that occurred on November 13th, 2017.