Travelocity: I have spoken with * different people in an att...
A Travelocity customer review by GetHuman user ~Pretty Girl from November 19th, 2017
Background on ~Pretty Girl's case
GetHuman: ~Pretty Girl - can you tell our other Travelocity customers when your case took place?
~Pretty Girl: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~Pretty Girl a list of common Travelocity problems)
~Pretty Girl: "Make a Booking" was why I was trying to call.
~Pretty Girl's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pretty Girl: I have spoken with * different people in an attempt to make a change to an international reservation. With the exception of * time, all of the people had such strong accents I could barely understand them. This has been a HORRIBLE experience and I will NEVER EVER use Travelocity again!!!
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~Pretty Girl: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pretty Girl: I'd give them a four out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~Pretty Girl: For that I would say five out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~Pretty Girl: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pretty Girl taken from his Travelocity customer service problem that occurred on November 14th, 2017.