Travelocity: I waited on hold for half an hour. Kindly call...
A Travelocity customer review by GetHuman user ~Manny Stein from November 19th, 2017
Background on ~Manny Stein's case
GetHuman: ~Manny Stein - can you tell our other Travelocity customers when your case took place?
~Manny Stein: Yeah. It was late at night, on November 15th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~Manny Stein a list of common Travelocity problems)
~Manny Stein: "Change Booking" was why I was trying to call.
~Manny Stein's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Manny Stein: I waited on hold for half an hour. Kindly call me back when you are free to talk. Manny Stein, ***-***-**** It*************.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~Manny Stein: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Manny Stein: I'd give them a five out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~Manny Stein: For that I would say two out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~Manny Stein: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Manny Stein taken from his Travelocity customer service problem that occurred on November 15th, 2017.