Travelocity: This number goes to India customer service not...
A Travelocity customer review by GetHuman user ~Travelocity SUCKS!!!!!!! from November 16th, 2017
Background on ~Travelocity SUCKS!!!!!!!'s case
GetHuman: ~Travelocity SUCKS!!!!!!! - can you tell our other Travelocity customers when your case took place?
~Travelocity SUCKS!!!!!!!: Yes. It was evening, on November 9th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~Travelocity SUCKS!!!!!!! a list of common Travelocity problems)
~Travelocity SUCKS!!!!!!!: "Refund My Booking" was why I was trying to call.
~Travelocity SUCKS!!!!!!!'s review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Travelocity SUCKS!!!!!!!: This number goes to India customer service not stateside. Had to ask "Ashley" to transfer me to someone in the US call center.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~Travelocity SUCKS!!!!!!!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Travelocity SUCKS!!!!!!!: I'd give them a one out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~Travelocity SUCKS!!!!!!!: For that I would say one out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~Travelocity SUCKS!!!!!!!: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Travelocity SUCKS!!!!!!! taken from his Travelocity customer service problem that occurred on November 9th, 2017.