TriMet: * ** - Bus ***** is consistently not showing up...
A TriMet customer review by GetHuman user ~Bev from November 11th, 2017
Background on ~Bev's case
GetHuman: ~Bev - can you tell our other TriMet customers when your case took place?
~Bev: Yes I can. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to TriMet, and if so, how?
GetHuman: And which of these common TriMet customer issues best describes the reason you wanted to talk to them?
(Shows ~Bev a list of common TriMet problems)
~Bev: "Overcharge/Strange charge" was why I was trying to call.
~Bev's review of TriMet customer service
GetHuman: So how would you sum up your experience for GetHuman's TriMet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bev: * ** - Bus ***** is consistently not showing up at *st and Columbia at *:** PM - it is ridiculous to have to wait a full ** minutes after we are supposed to be picked up only to find out the bus was supposed to have showed up. Geez!! We pay good money for our passes - shape up trimet.
GetHuman: Let's quantify your experience contacting TriMet. On a scale of 1 to 5, how easy is it go get help on a TriMet problem?
~Bev: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bev: I'd give them a one out of five on communication.
GetHuman: And what about TriMet's ability to quickly and effectively address your problem?
~Bev: For that I would say four out of five.
GetHuman: And finally- any advice for other TriMet customers?
~Bev: Call them early in the day or late. Don't forget any personal or account information you might need for TriMet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bev taken from his TriMet customer service problem that occurred on November 2nd, 2017.
TriMet
1.00 of 5 stars | 5 reviews
~Bev's TriMet Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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