You made a mistake replacing the Trivago Guy

A Trivago customer review by GetHuman user GetHuman-cscuito from December 8th, 2017

Background on GetHuman-cscuito's case

GetHuman: GetHuman-cscuito - can you tell our other Trivago customers when your case took place?
GetHuman-cscuito: Sure. It was middle of the night, on December 6th.
GetHuman: Did you reach out to Trivago, and if so, how?
GetHuman-cscuito: I used a help page I found on the GetHuman Trivago customer service contact info page: Contact Trivago Customer Service
GetHuman: And which of these common Trivago customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-cscuito a list of common Trivago problems)
GetHuman-cscuito: "Refund a Charge" was why I was trying to contact.

GetHuman-cscuito's review of Trivago customer service

GetHuman: So how would you sum up your experience for GetHuman's Trivago customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cscuito: You made a mistake replacing the Trivago Guy
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-cscuito: Bring back the Trivago Guy!
GetHuman: Let's quantify your experience contacting Trivago. On a scale of 1 to 5, how easy is it go get help on a Trivago problem?
GetHuman-cscuito: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cscuito: I'd give them a five out of five on communication.
GetHuman: And what about Trivago's ability to quickly and effectively address your problem?
GetHuman-cscuito: For that I would say five out of five.
GetHuman: And finally- any advice for other Trivago customers?
GetHuman-cscuito: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Trivago to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cscuito taken from his Trivago customer service problem that occurred on December 6th, 2017.

Trivago

5.90 of 5 stars | 69 reviews

GetHuman-cscuito's Trivago Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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