Trivago: about my refunds
A Trivago customer review by GetHuman user GetHuman-khaleeda from December 7th, 2017
Background on GetHuman-khaleeda's case
GetHuman: GetHuman-khaleeda - can you tell our other Trivago customers when your case took place?
GetHuman-khaleeda: Yeah. It was middle of the night, on December 6th.
GetHuman: Did you reach out to Trivago, and if so, how?
GetHuman: And which of these common Trivago customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-khaleeda a list of common Trivago problems)
GetHuman-khaleeda: "Question About A Booking" was why I was trying to contact.
GetHuman-khaleeda's review of Trivago customer service
GetHuman: So how would you sum up your experience for GetHuman's Trivago customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-khaleeda: about my refunds
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-khaleeda: i still waiting my refund until now no feedback .*detail:hotel booking at bangkok
GetHuman: Let's quantify your experience contacting Trivago. On a scale of 1 to 5, how easy is it go get help on a Trivago problem?
GetHuman-khaleeda: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-khaleeda: I'd give them a five out of five on communication.
GetHuman: And what about Trivago's ability to quickly and effectively address your problem?
GetHuman-khaleeda: For that I would say five out of five.
GetHuman: And finally- any advice for other Trivago customers?
GetHuman-khaleeda: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Trivago to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-khaleeda taken from his Trivago customer service problem that occurred on December 6th, 2017.
Trivago
5.80 of 5 stars | 69 reviews
GetHuman-khaleeda's Trivago Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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