TruGreen: Lied to, no service for going on * months now...
A TruGreen customer review by GetHuman user ~in the lurch from November 5th, 2017
Background on ~in the lurch's case
GetHuman: ~in the lurch - can you tell our other TruGreen customers when your case took place?
~in the lurch: Yeah. It was afternoon, on November 3rd.
GetHuman: Did you reach out to TruGreen, and if so, how?
GetHuman: And which of these common TruGreen customer issues best describes the reason you wanted to talk to them?
(Shows ~in the lurch a list of common TruGreen problems)
~in the lurch: "Cancel service" was why I was trying to call.
~in the lurch's review of TruGreen customer service
GetHuman: So how would you sum up your experience for GetHuman's TruGreen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~in the lurch: Lied to, no service for going on * months now, called thrice, and was lied about service call each time. Paid for the year, and anticipate I will have to sue for refund.
GetHuman: Let's quantify your experience contacting TruGreen. On a scale of 1 to 5, how easy is it go get help on a TruGreen problem?
~in the lurch: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~in the lurch: I'd give them a four out of five on communication.
GetHuman: And what about TruGreen's ability to quickly and effectively address your problem?
~in the lurch: For that I would say one out of five.
GetHuman: And finally- any advice for other TruGreen customers?
~in the lurch: Call them early in the day or late. Don't forget any personal or account information you might need for TruGreen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~in the lurch taken from his TruGreen customer service problem that occurred on November 3rd, 2017.