DO NOT EVER GIVE TRULIA YOUR CREDIT CARD NUMBER...
A Trulia customer review by GetHuman user ~Lex from November 26th, 2017
Background on ~Lex's case
GetHuman: ~Lex - can you tell our other Trulia customers when your case took place?
~Lex: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Trulia, and if so, how?
GetHuman: And which of these common Trulia customer issues best describes the reason you wanted to talk to them?
(Shows ~Lex a list of common Trulia problems)
~Lex: "Locked Account" was why I was trying to call.
~Lex's review of Trulia customer service
GetHuman: So how would you sum up your experience for GetHuman's Trulia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lex: DO NOT EVER GIVE TRULIA YOUR CREDIT CARD NUMBER.*If you give them your credit card number, they will keep making unauthorized charges every month. They will say that you subscribed to their services when you only paid for a one-time service and then they will refuse to give you credit to refund your money.*This deceptive, unscrupulous, unethical company is like a leech.*The only resort you will have is to call your credit card company to lodge a complaint against Trulia and change your credit card number.
GetHuman: Let's quantify your experience contacting Trulia. On a scale of 1 to 5, how easy is it go get help on a Trulia problem?
~Lex: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lex: I'd give them a two out of five on communication.
GetHuman: And what about Trulia's ability to quickly and effectively address your problem?
~Lex: For that I would say one out of five.
GetHuman: And finally- any advice for other Trulia customers?
~Lex: Call them early in the day or late. Don't forget any personal or account information you might need for Trulia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lex taken from his Trulia customer service problem that occurred on November 19th, 2017.