Trulia: I had a computer problem and it was impossible...
A Trulia customer review by GetHuman user ~Crystal Burns from November 21st, 2017
Background on ~Crystal Burns's case
GetHuman: ~Crystal Burns - can you tell our other Trulia customers when your case took place?
~Crystal Burns: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to Trulia, and if so, how?
GetHuman: And which of these common Trulia customer issues best describes the reason you wanted to talk to them?
(Shows ~Crystal Burns a list of common Trulia problems)
~Crystal Burns: "Account Access" was why I was trying to call.
~Crystal Burns's review of Trulia customer service
GetHuman: So how would you sum up your experience for GetHuman's Trulia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Crystal Burns: I had a computer problem and it was impossible to a hold of this company or get a response via email.. I need the to remove very sensitive info and they don't come to the phone Keller Williams agent Bergen County
GetHuman: Let's quantify your experience contacting Trulia. On a scale of 1 to 5, how easy is it go get help on a Trulia problem?
~Crystal Burns: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Crystal Burns: I'd give them a three out of five on communication.
GetHuman: And what about Trulia's ability to quickly and effectively address your problem?
~Crystal Burns: For that I would say two out of five.
GetHuman: And finally- any advice for other Trulia customers?
~Crystal Burns: Call them early in the day or late. Don't forget any personal or account information you might need for Trulia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Crystal Burns taken from his Trulia customer service problem that occurred on November 20th, 2017.