Trustco Bank: Didn't call customer service, but wanted a plat...
A Trustco Bank customer review by GetHuman user ~pools from November 17th, 2017
Background on ~pools's case
GetHuman: ~pools - can you tell our other Trustco Bank customers when your case took place?
~pools: Yup. It was late at night, on November 14th.
GetHuman: Did you reach out to Trustco Bank, and if so, how?
GetHuman: And which of these common Trustco Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~pools a list of common Trustco Bank problems)
~pools: "Setup an account" was why I was trying to call.
~pools's review of Trustco Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Trustco Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pools: Didn't call customer service, but wanted a platform to see if others have a problem with their online balances. They are very confusing and tricky, always getting fees. Most times shows transactions pending.... By the time the deposits get credited, too many debits have occurred. Takes long time to see credits. *-** called to get credit from supplier put through. not sure how long it will take but not there as of *-** late in day. But charges are sure there from today (*-**) Thinking of switching banks.*Staff in branch can't explain anything and mumble about the transactions on their screen. Say they will credit me the $** fee but never happens. Been times when I know there was money in the account.
GetHuman: Let's quantify your experience contacting Trustco Bank. On a scale of 1 to 5, how easy is it go get help on a Trustco Bank problem?
~pools: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pools: I'd give them a one out of five on communication.
GetHuman: And what about Trustco Bank's ability to quickly and effectively address your problem?
~pools: For that I would say one out of five.
GetHuman: And finally- any advice for other Trustco Bank customers?
~pools: Call them early in the day or late. Don't forget any personal or account information you might need for Trustco Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pools taken from his Trustco Bank customer service problem that occurred on November 14th, 2017.